FAQ’s

Why should I register my mobility vehicle? It’s covered on my house insurance.

The registration isn’t an insurance so you will need to insure it with a specialised scooter insurer or check if your vehicle is covered under your house insurance. By registering your vehicle you reduce the risk of having your vehicle stolen and increase the chances of having your vehicle returned to you if stolen. Which means not having to claim on your insurance, which would mean no unnecessary increase in insurance premiums. (It is also worth checking your home insurance to see how your scooter is covered. How much would they pay out if it were stolen and not recovered? Do they insure it when it is away from your property? If not dedicated scooter insurance providers do exist.)

Who are the NMR?

The National Mobility Register is a database. It is run by the National Federation of Shopmobility UK. The NFSUK is a membership organisation that supports shopmobility schemes across the UK. Through our work with schemes, we have become highly aware of how important mobility vehicles are to the independence and freedom of the clients they help. With this in mind, when a member shopmobility scheme brought the idea of a register to us, we saw the value in it for all of the those who own their own vehicle.

The register is here to support you as a vehicle owner. In protecting your own vehicle you will also be helping the NFSUK membership continue to support those who need to borrow vehicles due to a mobility impairment. Some of these clients have their own vehicle and use shopmobility as well and some rely solely on the availability of shopmobility vehicles to maintain their independence.

Where does my £35 go?

When the NFSUK decided to run the national mobility register it’s secondary objective was to help its members by providing an income to them which wasn’t reliant on government funding. Since the change in management of the NFSUK back in 2014, we have seen the closure of several shopmobility sites, including sites in large cities where the service need was great.

This has troubled us and we are constantly searching for ways to help our membership support themselves financially. Your £35 is part of helping that happen.

All the profits from each lifetime registration help the NFSUK support its members across the UK

What do I get for my £35?

The average ownership of a scooter is 3years this means you are paying less than £1 a month for peace of mind. Your independence is something we know you don’t take for granted. If your scooter were to be stolen how long would it take to replace it? If the police could quickly recover and get your scooter back to you because of the traceability of the NMR unique numbering it would reduce the time you are without your vehicle. We don’t want anyone left without their independence, our register aims to prevent thefts, by acting as a deterrent and increase the likelihood of your scooter being returned if it were stolen.

I have registered and my vehicle has been stolen. Now, what do I do?

If you have had your vehicle stolen you will need to contact your local police in the first instance and report your vehicle as stolen. You can inform the police that your vehicle details are held on the NMR site and give them our web address www.nmr.org. You can also give them your unique number which is written on the top left of the letter we send out with your label.

Secondly, call us 01933 229644 and give us your unique NMR number, confirm your name and address, and give us your crime number. We will then be able to work with the police with the aim of recovering your vehicle.

You MUST report any theft to your local police force to have any chance of recovery.

I’ve sold my scooter what do I do?

Call us on 01933 229644 or email info@nmruk.org and let us know so we can unlink your details from the record. Please tell the person you sell it to that it is registered but they will have to contact us if they want the registration updated.

I bought a second-hand scooter that has your sticker on it what are my options?

You can do nothing at all. If your scooter is stolen however we won’t be able to aid the police in recovering it because your personal details won’t be registered with us.

You can call us on 01933 229644 and register your personal details. This is will be a new registration against the unique NMR number and would incur a lifetime registration fee of £35 which will last for as long as you own the scooter.

*lifetime registration lasts for as long as you own the scooter. Once the scooter is sold the lifetime registration ends.